Kaylynn McClain

Kaylynn McClain is an experienced operations manager with a demonstrated history of enhancing customer service and operational efficiency in various roles. Currently serving as Central Operations Manager and Customer Service Manager at Boomerang Healthcare, Kaylynn has successfully created strategic plans, streamlined clinical processes, and reduced average call wait times significantly. Prior to this role, Kaylynn served as Service Manager at Hannah The Pet Society, where effective best practices and training programs increased member retention. Earlier experience at MTI - Mobile Technologies Inc. spanned multiple project management roles, where Kaylynn led substantial service projects, developed cost estimates for multimillion-dollar programs, and implemented innovative tracking solutions for field technicians. Kaylynn holds a degree from Western Oregon University.