Tom Saraceni currently serves as the Senior Director of Global Product Support at Boomi, where responsibilities include leading global teams across several countries to provide technical support for Dell Boomi’s cloud solutions. Prior to joining Boomi in December 2018, Tom Saraceni spent nearly two decades at IBM, culminating in the role of Program Director, overseeing worldwide teams delivering technical support to both SMBs and Fortune 500 companies. Throughout the tenure at IBM, Tom Saraceni held various leadership positions with a focus on improving customer satisfaction, streamlining operations, and implementing innovative solutions such as self-diagnostic frameworks and agile methodologies. Tom Saraceni holds a Bachelor of Science in Applied Mathematics from the University of North Carolina Wilmington.
This person is not in the org chart
This person is not in any teams
This person is not in any offices