Juan Paolo C.

Juan Paolo C. has extensive work experience in various roles and companies. Juan Paolo began their career in 2005 at People Support as an eRep/Associate Trainer, where they worked until 2007. From 2007 to 2008, they worked as a Customer Service Representative at Convergys Philippines. Juan Paolo then joined Teleperformance Philippines as a Technical Support Representative from 2008 to 2008.

In 2009, Juan Paolo joined DSM Manila LLC as a Service Desk Analyst, and in 2010, they transitioned to the role of Service Desk Specialist within the same company. Juan Paolo worked there until 2011.

In 2012, Juan Paolo joined ACS, a Xerox Company, as a Supervisor-Remote Desktop Management. Juan Paolo led a team of remote desktop engineers in addressing escalated calls from Service Desk analysts. Juan Paolo worked in this role until 2015.

From 2015 to 2019, Juan Paolo worked at Atos as a Remote Desktop Supervisor. In this role, they led a team of remote desktop engineers, overseeing the resolution of escalated calls from Service Desk analysts.

Currently, Juan Paolo is employed at Booth & Partners, where they started in 2019. Juan Paolo initially worked as a Team Lead and has recently been promoted to the position of Operations Manager.

Juan Paolo C. pursued their undergraduate studies from 2001 to 2005 at Southville International School and Colleges. Juan Paolo focused on Information Technology as their field of study during this time.

In terms of certifications, Juan Paolo acquired several additional qualifications. In July 2020, they obtained the certification for "Decision-Making in High-Stress Situations" from LinkedIn. Further, in July 2020, they completed the "Coaching Skills for Leaders and Managers" program. Juan excelled in "Leading Productive One-on-One Meetings" in January 2021. Additionally, they obtained "De-Escalating Intense Situations" certification in February 2021 and "Becoming a Manager Your Team Loves" certification in February 2021. In July 2022, Juan Paolo completed the "Six Sigma Foundations" course. Juan Paolo also acquired various certifications in 2022, including "Leading with Vision" in July, "Performance Management: Setting Goals and Managing Performance" and "Performance Management: Conducting Performance Reviews" in August, "Delegating Tasks" in August, "Become a Manager" in September, "The 7 Secrets of Responsive Leadership (getAbstract Summary)" in October, "Managing Office Politics" in October, "Leading Strategically" in October, "How to Be More Strategic in Six Steps" in October, "Communicating with Emotional Intelligence" in October, and "Building Your Team" in October. Lastly, in November 2022, Juan obtained the "IT Service Management: ISO/IEC 20000-1" certification. The most recent certification they acquired is "Efficient Time Management" from LinkedIn in December 2022.