BOQ Group
Luke Phillips is an experienced professional in workforce planning and optimisation, currently serving as the Contact Centre Optimisation and Reporting Lead at BOQ Group since November 2023. Prior to this role, Luke worked at ME Bank from January 2019 to December 2023 as a Workforce Planner, focusing on enhancing operational efficiency. Experience also includes a position as a Workforce Planner at PROBE Group from May 2018 to January 2019, where Luke provided expertise to multiple federal Government departments. Additionally, Luke held roles as a Workforce Scheduler and Workforce Analyst at Salmat from August 2016 to May 2018, contributing to effective workforce management practices.
This person is not in any teams
This person is not in any offices
BOQ Group
12 followers
BOQ Group is a truly unique group of challenger brands with a purpose – to provide a genuine banking alternative for customers and employees. Our family of brands (Bank of Queensland (BOQ), ME, Virgin Money Australia, BOQ Specialist, BOQ Business, BOQ Finance), each come with their own defined customer audience and brand personality, but share one goal – to build social capital through banking. That’s creating trust with customers, exploring staff potential and believing that tiny gestures and big ideas can change the world for communities. BOQ Group’s inclusive vision is to foster a workspace that values and leverages difference and creates new possibilities, a place where our people feel confident to bring their best selves to work every day. We embrace difference and believe that our workforce should reflect the customers and communities that we serve.