Biing-Jiun Charles

Biing-Jiun Charles is an experienced IT professional currently serving as an Escalation Engineer at Borland Groover, where responsibilities include acting as a liaison between the Help Desk and Engineering teams to address and manage IT issues. Previously, Biing-Jiun held the role of IT Specialist III, leading a Help Desk team to support patient care indirectly by ensuring operational efficiency. Early career experiences include serving as an IT Desktop Administrator at HC Brands, providing desktop support, and as an Assistant Systems Administrator at Florida State University, where support was offered to over 100 users. The career began as a Library Clerk with the City of Jacksonville. Biing-Jiun holds a Bachelor of Science degree in Computer Science from Florida State University, earned between 2014 and 2020.