Jaclyn Hager

Jaclyn Hager is an experienced professional in customer experience and learning, currently serving as the Director of Customer Experience & Learning at Boston FAM, overseeing the design of onboarding experiences and collaborating with leadership and HR. Previously, at LVMH, Jaclyn held the role of Area Education Manager for Sephora, leading education and client experience across multiple locations. Jaclyn's extensive experience in retail includes leadership positions at Ascena Retail Group, where noteworthy achievements included significant sales increases and exceptional customer satisfaction scores. Additionally, Jaclyn's earlier roles included Store Manager at Torrid and Training Store Manager at Dressbarn, both contributing to store productivity and brand establishment in new markets. Educational credentials include an Associate Degree in Leadership Development, a Diploma in Human Resources Management, a Certificate in Project Management, and a Diploma in Lean Organizations from Northcentral Technical College.