Gretchen Cruz is an experienced professional with a diverse background in account development, operations management, and customer service. Currently serving as an Account Development Specialist at Boston Heart Diagnostics since November 2021, Gretchen focuses on maintaining and enhancing client relationships while driving the utilization of testing services. Previous experience includes directing operations at BlueBirdNerd, where responsibilities involved staff training, process optimization, and media management. Earlier roles featured office management skills at KM Operations, catering services, and procurement specialist work at Kais Books and More. Gretchen's educational foundation in Business Administration was established at Holyoke Community College from 2018 to 2020.
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