Caroline Demarco

Caroline DeMarco is a seasoned professional in service and interaction design with extensive experience in various roles across multiple organizations. Currently serving as a Senior Service Designer at PPL Corporation, DeMarco conducts expert interviews, gathers research, and creates process documentation for diverse workflows. Prior experience includes working as an Interaction Design Consultant at Microsoft, where DeMarco developed user experience research and created design documentation for various projects. As a Technology Analyst at Accenture, DeMarco specialized in system testing, while earlier roles included a user experience internship at RBC Wealth Management and a front-end software development position at the TIILT Lab at Northwestern University. DeMarco holds a Bachelor’s Degree in Computer Science from Northwestern University and has a foundational background that includes legal and community service work.