Charlotte Nguyen

Charlotte Nguyen is an experienced Customer Success Manager currently at Botfuel since January 2018, where responsibilities include onboarding new clients and fostering relationships with users and decision-makers. Previous roles include Assistant Manager Customer Services at Fnac, where Charlotte managed customer service operations and developed loyalty strategies, and Customer Success Executive at UNIQLO, focusing on delivering exceptional customer experiences and process optimization. Earlier positions at Sarenza, Selfridges, and MANGO provided foundational experience in customer relationship management. Charlotte holds a Master 2 (M2) degree in Management des relations commerciales from ISC Paris, earned between 2012 and 2015.