Celia C Pagliughi

Celia C Pagliughi has held various roles in customer service and operations since 2002. From 2002-2013, they worked at Warner Cable and Time Warner Cable as a Customer Service Representative, Customer Service Supervisor, Senior Quality Assurance Analyst, and Customer Support Supervisor. In 2013, they transitioned to Bed Bath & Beyond, where they held the roles of Digital Communications Manager, Manager - Voice of the Customer, and Quality Assurance Manager. In 2022, they began working at Boundless Immigration as the Manager of Customer Content, where they consolidated hundreds of existing help articles and documented SOPs, improved FCR by 8.5%, and closed customer communication gaps.

Celia C Pagliughi has a diverse educational background. Celia C began their education by obtaining a High School Diploma from Bishop Kearney High School in 1996. Celia C then went on to pursue an Associate of Arts and Sciences - AAS in Business, Management, Marketing, and Related Support Services from Kaplan University. Most recently, Celia C Pagliughi is currently working towards a Bachelor's degree from Keller Graduate School of Management of DeVry University.