Marcus James M.

Marcus James M. is an experienced IT professional with a diverse background in service management, having held multiple roles across various organizations since 1990. Currently serving as IT Service Lifecycle Manager at Bournemouth University since February 2017, Marcus specializes in service level and portfolio management, service transition, and continual service improvement. Previous positions include IT Change & Problem Manager and IT Service Management Consultant at Bournemouth University, Service Lifecycle Manager at Sky Betting & Gaming, and ICT Service Manager at Manchester City Council. Prior experience encompasses leadership roles in IT service management at HSBC Private Bank in Geneva and various technical positions in firms such as BNP Paribas and SWX Swiss Exchange. Educational qualifications include a B.Sc. (Hons) in Computing & Operational Research from Leeds Polytechnic.