Braden Allen B. is an experienced professional in product support management, currently serving as Product Support Manager II at Box since December 2017, where oversight of the Product Support teams has led to a 9% increase in overall customer satisfaction. Previous roles at Box include Product Support Team Lead, where Braden effectively addressed escalations and provided strategic guidance, and as Box.org Lead - ATX, focusing on local impact. Prior to Box, Braden worked at Apple in various capacities, including Contact Center Operations Analyst and Forum Support Reviewer, where contributions to support processes and customer satisfaction were significant. Braden holds a Bachelor of Arts in Film and Digital Media from Baylor University.
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