Joel Cornell is a Principal Customer Success Manager at Box, currently leading customers through AI transformation and adoption journeys. With over a decade of sales experience, they have a strong background in managing relationships and driving successes within large enterprise customers in the eCommerce and subscription sectors. Prior to their role at Box, Joel served as a Manager of Commercial Partnerships at Universal Music Group, where they consistently met revenue goals and developed market strategies for key accounts. They also held various positions in customer success and account management, including at VaynerMedia and Productiv. Joel earned an M.B.A. from the University of California, Berkeley, and a B.A. in Psychology from the University of Southern California.