Katherine McGee is an experienced professional in customer education and training, currently serving as Team Manager of Customer Education at Box since July 2018. In this role, Katherine has developed a scalable customer education program, enhancing product adoption through collaboration with various teams and launching effective persona-based pilot websites that improve user experience and retention. Previously, as a Learning Experience Designer, Katherine collaborated with subject matter experts to create engaging learning experiences and trainings. Additionally, Katherine has experience as a Marketing & New Business Intern at redpepper and an IT Business Operations Intern at Vanderbilt University, where strategic research and process improvements were key responsibilities. Katherine holds a Bachelor of Science in Economics and Human and Organizational Development from Vanderbilt University. Recognized for contributions to customer success, Katherine received the Customer Success Recognition Award in February 2020 and February 2021.
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