Berengere Bastie

Berengere Bastie has extensive experience in quality analysis and customer service, currently serving as a Quality Specialist at BPA Quality UK since August 2014, where responsibilities include analyzing customer interactions and providing feedback to enhance service delivery. Prior to this role, Berengere worked at Serco from July 2004 to July 2014 as a Customer Service Advisor, managing calls for various train operating companies and addressing customer queries. Educational qualifications include a BSc (Hons) in Environmental Resources Management from Camborne College and a Foundation Degree in Rural Environmental Management from Duchy College. Additional experience includes roles in hospitality and management from 1998 to 2004 across several hotels and restaurants.