Diana Petrova

Diana Petrova is an experienced professional in policy and quality assurance, currently serving as a Policy & Quality Assurance Associate at BPA Quality since 2015. In this role, Diana conducts assessments and data analysis to enhance business outcomes by anticipating client needs. Previously, as a Quality Assurance Analyst, Diana excelled in reviewing call center interactions with high accuracy. Diana's earlier tenure at IBM included roles as a Quality Assurance specialist on the Cisco Project, where Diana promoted professionalism and led process changes, and as a Customer Service Representative on the Xerox Project, focusing on relationship-building and productivity. Diana holds a Master's Degree in Business Communications from New Bulgarian University and a Bachelor's Degree in German Philology from Sofia University St. Kliment Ohridski.