Kelvin Cruz is an experienced professional in customer service and quality assurance, currently serving as an IQE Analyst at BPA Quality (North America) since July 2017. In this role, Kelvin analyzes customer service interactions, evaluates compliance with quality standards, and identifies process improvement opportunities. Prior to this position, Kelvin worked as a Customer Service Agent at Booking.com from March 2014 to June 2017, where responsibilities included assisting customers with travel reservations and maintaining accurate records of interactions. Kelvin's career began at Island One Resorts as a Reservation Specialist from July 2006 to September 2013, providing guest relations support and ensuring high-quality service delivery.
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