BPO International, Inc.
Raul Israel Diaz is a seasoned professional with extensive experience in industrial engineering and business transformation, currently serving as the Business Excellence and Robotics Director at BPO International, Inc. since April 2015. In this role, Raul manages multiple teams focused on Business Excellence, Robotic Process Automation, and Digital Workforce Management, overseeing strategic process transformation projects that integrate People, Process, and Technology. Prior to this position, Raul held various managerial roles, including Center of Excellence Head and Continuous Improvement Manager, emphasizing the implementation of continuous improvement programs and performance monitoring. Raul's earlier experience includes positions at Sun Fortune, STATS ChipPAC, Amkor Technology, Samsung Electro-Mechanics, and Laguna Dai-Ichi, where expertise in industrial engineering principles, quality assurance, and capital expenditure management was developed. Educationally, Raul holds a Bachelor of Engineering degree in Industrial Engineering from a Philippines institution.
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BPO International, Inc.
Our business was born even before the frenzy over business process outsourcing began. We started as an outsourcing unit in the largest professional services firm in the Philippines, the Sycip, Gorres, Velayo & Co, or SGV & Co., a member practice of Ernst and Young Global. This unit began as a support to the backroom operations of companies- mostly multinationals. It became known and popularized as business process outsourcing. Being a leading pioneer in finance and accounting and payroll outsourcing, our unit was able to serve most of these multinational companies in the Philippines. We continue to do so having evolved into an independent Company called Business Process Outsourcing International, Inc. starting November 2002. BPO International's quality-centered work culture and excellent service delivery discipline have brought us to the top as trusted business partner of our clients. These qualities have placed us at the forefront in the industry. To our clients, we offer our rich knowledge and expertise drawn from our long and varied experiences in different industries. To meet and even surpass increasing client expectations, we continue to equip ourselves with vital information, tools and skills that are necessary to keep abreast with the rapid changes in the environment. We constantly keep pace with the advancement in technology and practice standards that contribute to the reshaping of the competitive landscape.