Brainfish
Ash Ma is an experienced product management professional currently serving as Head of Product at Brainfish since June 2025. Prior experience includes roles at Zip Co, where Ash held positions as Director of Product, Acting Director of Product, and Senior Product Manager from August 2021 to June 2025. Prior to Zip Co, Ash was employed at SiteMinder as a Product Manager and Product Owner from October 2018 to September 2020. Ash began a career at Equifax, working as a Product Manager and Product Analyst on initiatives for the Employment Verification product and in the banking and property sectors from May 2015 to November 2017. Additionally, Ash contributed as a Project Coordinator at The Founder Institute, an early-stage startup accelerator, from April 2012 to April 2016. Ash holds a Bachelor of Economics with a focus on Finance and Economics from the University of Sydney and a Diploma of Information Technology from Coder Academy.
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Brainfish
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The world's most powerful customer content platform powered by AI is here! It's quick and easy to get started - with Brainfish you can help customers get instant, personalised answers to any question. Say goodbye to outdated and reactive customer knowledgebases, and hello to Brainfish. Brainfish is a venture backed Australian startup that was created to build the world's smartest content engine - to make content central to customer service. We're building the virtual product expert of every business, and creating unique, innovative tooling that is different to what exists, and actually solves end customer problems 10X better than today. Today, Brainfish helps customer support teams reduce inbound ticket volumes, and deflect hundreds of thousands of online queries - enabling the CS team to spend more time resolving issues that can't be solved without them.