Erik Lima Bezerra

Erik Lima Bezerra currently serves as a CRM Operations Analyst at Brainly, where responsibilities include managing the Zendesk Suite Enterprise, along with integrations, API connections, and applications. Previously, Erik held the position of Senior Customer Support Specialist at Brainly, providing support to a diverse community of users via email and social media. Erik's experience includes working as a Customer Service Representative at My Place Dublin Hotel, handling bookings and guest inquiries, and serving as a Sales Administrative Assistant II at Correias Mercurio Sa Industria E Comercio, supporting sales managers and managing customer histories. Earlier in the career, Erik was an Operation Analyst at Fidelity Processadora - FIS, facilitating collaboration among various departments to address client demands. Erik is currently pursuing an Executive MBA in Management with an emphasis on Project Management from FGV - Fundação Getulio Vargas, having obtained a Bachelor's degree in International Business from Dorset College Dublin and a Bachelor of Business Administration from Anhanguera Educacional.