Dan Gasser

Principal Technical Support Engineer at Brainshark

Dan Gasser has extensive work experience in the technical support field. Dan is currently serving as a Principal Tech Support Engineer at Bigtincan since 2022. Prior to that, they worked at Brainshark from 2011 to 2022, holding various roles including Principal Technical Support Engineer, Technical Support Manager, Technical Support Team Lead, Senior Technical Support Engineer, and Technical Support Engineer. Before that, they worked at Potpourri Group, Inc as a Senior Technical Services Specialist from 2005 to 2011, providing 24x7 technical support services. Dan also worked at Martek Solutions as a Technical Support Representative in 2005, and at CompUSA, Inc. in different roles including Regional Field Service Team Supervisor, Regional Field Service Supervisor, Technical Administrator, and Business Sales Desk from 1994 to 2005.

Dan Gasser attended the University of Massachusetts Amherst from 1989 to 1993, where they earned a Bachelor of Arts degree in English.

Links

Timeline

  • Principal Technical Support Engineer

    July, 2017 - present

  • Technical Support Manager

    January, 2015

  • Technical Support Team Lead

    January, 2014

  • Senior Technical Support Engineer

    January, 2013

  • Technical Support Engineer

    October, 2011