Deanne O'Sullivan

Senior Enterprise Customer Success Manager at Brainshark

Deanne O'Sullivan's work experience began in 1994 as a Label Control Manager at Astra Zeneca LP Us. Deanne then worked as a SAP Supply Chain Implementation Expert at Mennen Co in 1996, where they implemented SAP in multiple production facilities and conducted gap analysis for various processes. In 1997, Deanne joined PricewaterhouseCoopers - Service Delivery Center as a Principal Consultant for Supply Chain Manufacturing. In this role, they collaborated with international teams and client personnel to design and implement sales and production forecasting processes. Deanne also served as an SAP APO Developer and Trainer, mentoring colleagues on forecasting and supply planning best practices. In 2018, Deanne joined Brainshark as a Senior Enterprise Customer Success Manager. In this position, they were the trusted advisor for large enterprise customers and provided consultation to help them achieve their business goals. Deanne developed strategic solutions, collaborated with teams to enhance peer personal development and customer interactions, and was the highest producer of expansions in 2020. Deanne received recognition for their performance, including the Customer Care Award and the Customer Success Excellence award for two quarters in 2020.

Deanne O'Sullivan has a Bachelor of Science degree in Chemical Engineering from Carnegie Mellon University. The specific start and end years of their education are not provided.

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Timeline

  • Senior Enterprise Customer Success Manager

    March, 2019 - present

  • Customer Service Representative

    January, 2018

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