Monique Masin

Monique Masin is a seasoned professional in training and documentation management with extensive experience in leading educational initiatives within customer support organizations. Currently serving as the Manager of Training and Documentation at Branch since July 2022, Monique oversees onboarding, continued education, and quality assurance audits for the Support team. Previous roles include Manager of Training and QA at RECUR, where Monique designed a global new-hire training program, and Regional Training Manager at ModivCare, where responsibilities included mentoring operations training teams nationally. With a solid foundation from DISH Network, Monique has successfully managed talent development programs and optimized training processes, consistently driving improvements in training effectiveness and overall performance. Educational background includes attendance at D'evelyn from 2001 to 2006.