Mercy Ben-Ebong

Mercy Ben-Ebong is an experienced Loan Review Associate at Branch International since August 2019, specializing in loan operations by reviewing applications for fraud prevention and customer feedback escalation. Prior to this role, Mercy served as an Inbound Customer Service Representative, where responsibilities included troubleshooting complaints and managing customer interactions. Earlier experience includes a position as a Social Media Analyst at Ikeja Electric, promoting the brand and resolving inquiries on social platforms, as well as a Customer Service Representative role that involved handling customer requests and enhancing profit through effective bill settlements. Mercy holds a Bachelor’s Degree in Banking and Finance from Covenant University, earned between 2009 and 2014.