Carly O'Reilly

Carly O'Reilly is an experienced professional in client operations and customer service, currently serving as Team Lead for Client Operations at BrandBastion since December 2020, where responsibilities include overseeing operational processes and enhancing team training. Prior to BrandBastion, Carly worked at TD from July 2007 to September 2016, holding roles such as Customer Service Manager, leading a team of 20 representatives and managing initiatives related to customer satisfaction and fraud prevention, and as Customer Relations Coordinator, focusing on banking investigations and customer complaint resolution. Carly holds a Bachelor of Commerce degree in Human Resources from the University of Calgary, completed in 2011.