Samuel Andrew

Samuel Andrew has extensive experience in contact center management and knowledge management roles across multiple companies. Currently serving as Contact Centre Team Leader at Brandt International since March 2015, Samuel provides direction and communication to agents while actively improving operational processes. Previous roles include Real Time Analyst Lead at Brandt International and Workforce Management Planner at Tune Money Sdn Bhd. Additionally, Samuel has held various specialist positions focusing on knowledge management at organizations such as CSC and VADS e-SERVICES SDN BHD, where responsibilities included maintaining and updating knowledge bases and providing training. Earlier experience includes training and team leadership roles at VADS Bhd and TMnet Sdn Bhd, where Samuel contributed to enhancing customer service and operational efficiency.