GM

Gianna Rocco, MBA

Senior Client Services Manager at BrandYourself

Gianna Rocco, MBA, has a diverse work experience spanning multiple industries. Gianna currently works at BrandYourself, where they have held multiple roles since joining in 2018. Their most recent position is Senior Client Services Manager, where they are responsible for managing and retaining a portfolio of clients, leading a team of Reputation Specialists, and ensuring exceptional customer service. Prior to this role, Gianna held the position of Client Services Manager and Assistant Concierge Manager at BrandYourself.

Before joining BrandYourself, Gianna worked as a Sales Consultant at Mercedes Benz of Lancaster and as a Sales and Membership Advisor at Zapp Fitness in 2017. In 2014, they worked as an Account Executive at Canon Solutions America, successfully managing an active territory and generating new business. From 2009 to 2014, Gianna worked at Wegmans Food Markets, where they worked in various departments including as a Cake Decorator/Customer Service representative and Cashier. In 2013, they worked as a Process Associate at PVH, handling operations involving customer invoices and claims. In 2012, Gianna worked as a Server at Darden, where they practiced customer service skills and effectively communicated with guests.

Overall, Gianna Rocco has demonstrated their ability to excel in client services, sales, and customer service roles across multiple industries throughout their career.

Gianna Rocco, MBA, holds a Master of Business Administration (MBA) degree, which they obtained from the University of Phoenix from 2016 to 2019. Their specialization during their MBA studies was in the field of Marketing.

Prior to their MBA, Gianna completed their undergraduate studies at William Paterson University of New Jersey. Gianna earned a Bachelor of Science (B.S.) degree from 2010 to 2014, majoring in Professional Sales.

Gianna's secondary education was completed at Woodbridge High School from 2006 to 2010, where they received their high school diploma. No specific field of study was mentioned for their high school education.

Links

Previous companies

Wegmans Food Markets logo

Timeline

  • Senior Client Services Manager

    March, 2022 - present

  • Client Services Manager

    March, 2021

  • Assistant Concierge Manager

    November, 2020

  • Reputation Specialist

    June, 2018