Grace Bacon Kapoor

Grace Bacon Kapoor is a seasoned professional in customer success with extensive experience in the enterprise sector. Currently serving as Senior Manager of Customer Success at Braze since March 2018, Grace has held multiple leadership roles within the company, including Manager and Team Lead for Customer Success. Prior experience includes positions at Verizon Media, where Grace excelled as Senior Client Services Manager and Program Manager, and at ebs Associates as a Marketing Coordinator. Grace began their career as an Editorial Research Intern at The Chronicle of Higher Education. Grace holds a Bachelor of Business Administration in Global Business, Economics, and Spanish from the University of Portland.