Jane Guo is a seasoned professional with extensive experience in customer training, onboarding, and success across notable companies in the tech industry. At Braze, Jane has progressed from Senior Customer Onboarding Manager to Lead Customer and Partner Trainer, achieving significant outcomes such as a 60% increase in advanced certifications within a quarter and a 45% reduction in time-to-launch for onboarding processes. Prior to Braze, Jane held positions at Extole and Sellpoints, Inc., where responsibilities included managing high-value customer portfolios, designing training initiatives, and ensuring alignment across teams to meet business goals. Jane holds a Bachelor's Degree in Marketing from Drexel University.
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