Joanne Yi

Joanne Yi currently serves as the Senior Customer Success Operations Lead at Braze, a role initiated in August 2022, where responsibilities include managing tools, data, and internal processes for the Customer Success department. Prior to this, Joanne held various positions in Customer Success Operations, such as Lead Business Analyst at Braze and Senior Service Operations Analyst at Origami Risk. Joanne's experience also encompasses several roles at Jellyvision focused on operations analysis and implementation, as well as teaching positions at Chicago Public Schools and AUSL. Joanne holds a Bachelor of Arts in Psychology from Northwestern University and a Master’s Degree in Elementary Education and Teaching from National Louis University.