Koichiro Okamoto

Koichiro Okamoto is a seasoned technical support professional with extensive experience in the tech industry, currently serving as Senior Manager of Technical Support at Braze since June 2021. Previous roles include Manager of Technical Support and Technical Support Manager at Braze Japan, as well as Lead Service Assurance Advisor at Pegasystems and Manager of Customer Success at Dropbox. With a long tenure at IBM, Okamoto held various leadership positions, where responsibilities included leading teams of technical support engineers, developing post-sales organizations, and facilitating product enhancement discussions. Academic qualifications include a Master’s degree in Environmental Management from UNSW and a BA in Economics from Keio University.