Sumitra N. is a seasoned Customer Success leader with a strong foundation in computer systems, having earned a Master of Science in Electrical Engineering (Computer Software Systems) from Stanford University. They began their career as a Software Engineer Intern at Ooma, Inc. before progressing to key roles at CleverTap and LinearB, where they honed their expertise in customer success management. Currently, they serve as Senior Manager of Customer Success at Braze, focusing on developing a high-performing team to deliver exceptional value to Enterprise clients. Additionally, Sumitra is a founding contributor at CS Insider, reflecting their commitment to the customer success community.
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