Fady Magdy

Fady Magdy serves as a Validation Supervisor at Breadfast since February 2021, where responsibilities include conducting training sessions for new team members and facilitating shadowing sessions for underperforming agents, which has led to increased accuracy and efficiency. Additionally, Fady has been an Invigilator at the British Council since May 2018 and previously worked as an English Customer Service Representative at Majorel from August 2018 to August 2019, managing customer inquiries and complaints for Uber while ensuring high levels of satisfaction. Fady holds a Bachelor's degree in English Language and Literature from Helwan University Cairo, completed in July 2019.