Majorel is an international service company, specializing in customer experience and business process outsourcing and has more than 50,000 employees.

Outsourcing

Majorel

The Amsterdam office focuses on global account management, IT security, and employee wellbeing initiatives.

Amsterdam

Majorel's headquarters in Luxembourg, Luxembourg

Thomas Mackenbrock

Otmane Serraj

Manisha Sahu

Aivo Jakobs

Henning Soja

Jokūbas Kūra

Mehak Sharma

Sanaa El Fetouhi

Marcos Gallego

Klaus-Peter Bergmann

Dominique Decaestecker

The Customer Service team at Majorel is dedicated to delivering exceptional support and resolving inquiries for clients, with a strong emphasis on providing high-quality customer experiences. This team, consisting of senior specialists and managers, handles complex issues, manages customer interactions efficiently, and ensures satisfaction for clients, particularly for the Booking.com German account.

Customer Service

This department is responsible for reviewing and managing user-generated content to ensure compliance with community standards and guidelines.

Content Moderation

This department oversees the planning, organizing, and supervising of operational activities to ensure efficiency and productivity.

Operations Management

This department ensures that products and services meet defined quality standards through evaluation, analysis, and oversight.

Quality Assurance

This department focuses on overseeing and ensuring the quality of products and services through various leadership roles.

Quality Management

This department focuses on analyzing, producing, and managing digital content to optimize engagement and policy compliance.

Majorel

Org chart

Teams

Customer Service

Content Moderation

Operations Management

Quality Assurance

Quality Management

Content Management

Offices

Majorel

Org chart

Teams

Customer Service

Content Moderation

Operations Management

Quality Assurance

Quality Management

Content Management

Offices

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