Majorel is an international service company, specializing in customer experience and business process outsourcing and has more than 50,000 employees.

Outsourcing

Majorel

The Amsterdam office focuses on global account management, IT security, and employee wellbeing initiatives.

Amsterdam

Majorel's headquarters in Luxembourg, Luxembourg

Thomas Mackenbrock

Jokūbas Kūra

Manisha Sahu

Otmane Serraj

Aurelien Bouriot

Klaus-Peter Bergmann

Marcos Gallego

Sanaa El Fetouhi

Dominique Decaestecker

Mehak Sharma

Iñigo Arribalzaga

The Customer Service team at Majorel is dedicated to delivering exceptional support and resolving inquiries for clients, with a strong emphasis on providing high-quality customer experiences. This team, consisting of senior specialists and managers, handles complex issues, manages customer interactions efficiently, and ensures satisfaction for clients, particularly for the Booking.com German account.

Customer Service

This department is responsible for reviewing and managing user-generated content to ensure compliance with community standards and guidelines.

Content Moderation

This department oversees the planning, organizing, and supervising of operational activities to ensure efficiency and productivity.

Operations Management

This department ensures that products and services meet defined quality standards through evaluation, analysis, and oversight.

Quality Assurance

This department is responsible for overseeing client accounts and ensuring satisfaction through effective relationship management and operational oversight.

Account Management

This department focuses on cultivating team leadership qualities and skills across various organizational levels.

Majorel

Org chart

Teams

Customer Service

Content Moderation

Operations Management

Quality Assurance

Account Management

Leadership Development

Offices

Majorel

Org chart

Teams

Customer Service

Content Moderation

Operations Management

Quality Assurance

Account Management

Leadership Development

Offices

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