Alisa Glauser

Alisa Glauser is an experienced professional in customer care and hospitality management, currently serving as the International Customer Care Manager at Montres Breguet SA since May 2018. In this role, Alisa has developed and implemented a global Customer Care approach, supervised after-sales interactions, and led the resolution of sensitive cases. Alisa also co-founded Experience Buddy in January 2024, focusing on empowering travelers with personalized itineraries in rural destinations. Previous roles include Reception & Guest Experience Specialist at MGallery by Sofitel, where Alisa enhanced customer experiences, and various positions in luxury hospitality, demonstrating expertise in client relationship management, event coordination, and hospitality strategies. Alisa holds a Bachelor's Degree in Business Administration from Glion Institute of Higher Education and a Master's Degree in International and Sustainable Finance from Business School Lausanne.