Sunil Tikaram

Sunil Tikaram is an experienced IT professional with a robust background in managed services and technical support across various companies. Currently serving as a Managed Services Senior L3 Consultant at Brennan IT since January 2017, Sunil is responsible for managing junior engineers, overseeing SLA and ticket jeopardy management, and handling escalations for enterprise customers including Inghams, Audi Volkswagen, and McDonald's. Previous roles include IT Helpdesk Team Leader at Core Technology Partners, where Sunil managed IT helpdesk operations and implemented several monitoring and management systems, and IT Service Delivery Manager at Wendy Wu Tours Australia, where Sunil redesigned operational environments for improved efficiency and performance. Sunil began the career as an IT Support Technician Level 2 at DNS IT, managing technical support for over 2000 users, and has accumulated significant expertise in Citrix, Windows environments, and project management. Educational qualifications include a Bachelor's Degree in Information Technology from Western Sydney University and a Diploma in Networking from TAFE NSW.