Mark Bailey

Mark Bailey is currently the Head of Field Service at Bridge Coffee Roasters, leading the service business unit to enhance operational excellence and commercial growth. With over a decade of experience, they focus on creating scalable service models, optimizing team performance, and driving customer retention. Previously, Mark held management roles at various organizations, including Branch Manager at Carphone Warehouse and Regional General Manager at Dixons Carphone, where they consistently exceeded performance targets and fostered high-performing teams. Throughout their career, Mark has demonstrated a commitment to customer-centric solutions and operational improvement.