Mellissa R.

Mellissa R. is an experienced Training Program Manager and Software Trainer at Bridgeway Benefit Technologies since January 2024, previously holding various roles at Microsoft from December 2019 to September 2023, including Course Content Lead, Microsoft Certified Trainer, and Customer Success Manager, where significant contributions were made to Microsoft Teams adoption and content quality for virtual training. Prior experience includes positions at CHUNGDAHM Learning as Assistant Team Manager and English Language Teacher, along with roles in research support, electronics sales, and customer service training. Mellissa holds a Master of Business Administration in Management and Organizational Behavior from Benedictine University and a Bachelor of Arts in English Language and Literature from the University of Illinois Urbana-Champaign, with ongoing education at IDOL Academy.