Lua Vick

Lua Vick has extensive experience in quality assurance and customer service, currently serving as a Senior Quality Assurance Supervisor at Bright Horizons since February 2015. Vick's responsibilities include data collection and analysis to enhance processing quality and customer satisfaction, along with the implementation of best practices. Previous roles within Bright Horizons include Quality Assurance Specialist and Payment Specialist. Prior to this, Vick worked at EdAssist, where responsibilities encompassed quality control and facilitating payment inquiries as a Quality Assurance Specialist and Senior Tuition Specialist. Vick's career began at EdLink, LLC as a Senior Tuition Specialist and included a temporary associate position at Aerotek. Earlier roles as a Bookkeeper at Matheson Tri-Gas and Cedar Rapids Welding Supply involved managing accounts receivable, data entry, and customer service tasks.