AE

Alejandro Emperador

Customer Success Manager at Bright Pattern

Alejandro Emperador has a diverse range of work experience. Alejandro is currently working at Bright Pattern as a Latam Customer Success specialist, where they provide post-implementation support to clients and ensures the smooth operation of software and hardware systems. Prior to that, they worked at ZerviZ as an Account Manager, managing client accounts and relationships. Alejandro also has experience at Aspect Software as a Solutions Consultant, where they delivered solution demonstrations and represented the company at events and conferences. Before that, they worked at SOLINT and Aicotel, C.A. as a Senior Support Engineer and IT Manager, respectively, where they were responsible for managing Microsoft Exchange and Lync platforms, as well as installing and configuring mail systems. Alejandro also worked as an Installation Engineer at Aicotel, C.A., configuring Contact Center systems. Earlier in their career, Alejandro worked as a Systems Analyst at Empresas Polar and as Technical Support at Corimon Pinturas.

Alejandro Emperador's education history is as follows:

- In 2021, they attended Cerem Business School and pursued a degree in Digital Transformation, specializing in IT.

- In 2018, they completed a Coaching and Leadership Program at klicc Training, focusing on leadership skills.

- In 2014, they participated in a Diplomado program in Social Media and Digital Marketing at Universidad del Pacífico in Chile, enhancing their knowledge in marketing.

- From 1998 to 2004, they attended Universidad 'Santa María', where they earned a degree in Systems Engineering, specializing in engineering.

In addition to their education, Alejandro also holds certifications from Microsoft. These certifications include:

- Microsoft Achievement: Office Communications Server - U.C. Voice

- Microsoft Certified Technology Specialist: Microsoft Exchange Server, Configuration

- Microsoft Certified Technology Specialist: Office Communications Sever, Configuration

The specific information about when Alejandro obtained these certifications is not provided.

Links

Timeline

  • Customer Success Manager

    September 1, 2021 - present

  • Latam Customer Success

    November, 2021