Kelly Oakes

Senior Director Technical Support at Brightcove

Kelly Oakes started their career in 2005 as a Technical Support employee at FastChannel. Kelly then moved on to Insight Direct in 2006, where they became a Technical Support Manager and worked until 2010. From 2010 to 2012, Kelly worked as a Database Administrator at Pearson Education. In 2012, they joined Brightcove as a Tier 2 Technical Support Engineer and steadily progressed within the company, holding positions such as Tier 2 Technical Support Manager, Director of Technical Support, and Senior Director of Technical Support.

Kelly Oakes attended Mount Holyoke College from 1998 to 2002, where they earned a Bachelor of Arts degree in German and Religion. Following their undergraduate studies, they went on to pursue further education at Harvard University from 2002 to 2004, completing a Master of Theological Studies degree with a specialization in Theology.

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Previous companies

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Timeline

  • Senior Director Technical Support

    December, 2019 - present

  • Director Technical Support

    July, 2018

  • Tier 2 Technical Support Manager

    March, 2017

  • Tier 2 Technical Support Engineer

    December, 2012