Michelle Otero

Michelle Otero has extensive experience in healthcare operations and training, currently serving as Operations Trainer & Performance Coach at Brighton Health Plan Solutions since November 2021. Previously, Michelle held several roles at Independent Living Systems, LLC, including Director of Provider Data Management, where responsibilities encompassed leadership and management functions. At Emblem Health from November 2007 to June 2016, Michelle worked as a Training Specialist, delivering training for new hires and refresher courses in technical claims processing and soft skills. Early in the career at Royal Health Care, Michelle served as a QA Analyst, focusing on quality assurance and contributing to new hire training initiatives.