Customer Support
About
The Customer Support team at Bright is dedicated to ensuring client satisfaction by addressing inquiries and resolving issues related to accounting, payroll, and HR solutions. This team, led by the Group Head Of Support, includes specialists in payroll and software support, as well as tiered support agents who manage and escalate complex technical problems. They work closely with customer success managers to enhance the overall client experience and drive user success with Bright's services.
Team members
Aaron McDonald
Support Team Lead
Aisling Hetherington
Payroll Support Executive
Alan Neal
Group Customer Success Manager
Anthony N.
Tier 2 Support Specialist
Caoimhe Gore
Customer Success Manager
Carl Chandler
VP Customer Experience
Ciaran Belton
Payroll support
Donna Walsh
Payroll Support Team Lead (Ire...
Hannah Etukudo
Support Specialist
Jack Mooney
Payroll Support Specialist
Liston Lane
Senior Customer Success Execut...
Malcolm Gordon
Software Support Executive
Michaela Greene
Group Head of Support
Michelle Murtagh
Payroll support
Rachel Blacklock
Head Of Practice Management Su...
SANJEEV KAKKAR
Software Support Team Lead
Sarah O'H
Account Support Executive
Shane McLoughlin
Tier 2 Support Specialist
Shauna Reilly
Payroll Support Agent
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