Cindy Shivers

Cindy Shivers currently serves as the Director of Operational Control Centers - Technical Support at Brightspeed, a position held since October 2022, focusing on technician support and damage prevention. Prior experience includes a role as Senior Manager of the Technician Support Center at Lumen Technologies from January 2018 to November 2023 and various managerial positions at CenturyLink from October 2005 to January 2018, where responsibilities included business continuity, disaster preparedness, and crisis management. Earlier in their career, Cindy held the position of IT Operations Manager at CenturyLink and worked as a systems administrator at JPMorgan Chase. Cindy Shivers holds a Master's degree in Industrial/Organizational Psychology and a Bachelor's degree in Management Information Systems, both from Louisiana Tech University.