Kathryn Halasi

Kathryn Halasi PMP currently serves as the Contact Center Transformation Manager at Brightspeed, overseeing strategic transformation initiatives to enhance processes and employee empowerment across various customer service channels. Kathryn has extensive experience in customer experience management and digital strategy from a previous role as Senior Lead Customer Experience Manager at Lumen Technologies, where responsibilities included conducting market analysis and optimizing the customer journey. Previous positions also encompass project management and program management roles at companies such as SDL plc and Room 214. Kathryn holds a Bachelor of Science in Business Administration with a focus on Marketing from the University of Colorado Boulder.