Kim Gray

Kim Gray is an accomplished manager with diverse experience in cash applications, customer service, and operational efficiency. Currently serving as the Manager of Cash Applications & Disputes at Brightspeed, Kim has significantly reduced the reconciliation time for payments from 14 days to just 1.2 days. Previously, as a Senior Manager at National Life Group, Kim ensured accurate payment processing and collaborated with various stakeholders to resolve issues. Kim's extensive background also includes leadership roles at Investor's Business Daily, where responsibilities encompassed oversight of customer service operations, strategic business planning, and managing a high-volume customer service department. With a Bachelor’s Degree in Business Management from The University of Texas at Dallas, Kim is adept at leveraging analytics to enhance performance metrics and drive operational improvements.