Luke Statham Mih

Luke Statham MIH is the Hotel Manager at Brightstar Hospitality Management, a position held since August 2021, where responsibilities include overseeing operations across all departments, managing revenue, human resources, guest satisfaction, health and safety, and crisis management. Previous roles include Revenue & Distribution Analyst and Duty Manager, where responsibilities spanned accounts receivable, front office management, and guest complaint resolution. Prior experience includes working as a Translator & Customer Care specialist at Net World Sports Ltd, a Guest Service Assistant at Ramada Encore Leicester, and a Supervisor at Primark. Educational qualifications include a Master of Arts in Teaching English to Speakers of Other Languages from the University of Leicester, a Diploma in Hospitality Business Management from the University of Derby, and a Bachelor of Arts in French, Spanish, and Italian from the same university. Extensive studies abroad in Spain and Italy complemented the academic background.