Brillion
Makena Ikiara is a Salesforce Business Analyst with extensive experience in user and license management, Salesforce configuration, and creating customized reports and dashboards. Currently employed at Brillion since April 2024, Makena has prior experience at AIQUEOUS, where responsibilities included managing Salesforce instances and user access, and served as a Jr. Business Analyst. Earlier roles include Web Coordinator and Enrollment Analyst at Centene Corporation, where technology was leveraged to improve business operations and ensure data integrity, and Product and Billing Support Specialist at Accenture-Flex, handling payment inquiries and account management. Makena’s education includes a Bachelor of Science in Hotel & Restaurant Management/Travel & Tourism Management from United States International University - Africa and an Associate of Arts in Business Management/Human Resource Management from Quincy College, along with ongoing training at Trailhead by Salesforce.
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Brillion
Brillion is how utilities can finally turn every customer relationship into a true partnership. From better bill explanations to smarter program workflows, we make it easier to get everyone working together to meet your goals.