BrioHR
Syakirah Jalil has worked for three companies in the past. In 2021, they began working at BrioHR as a Customer Success Executive, where their responsibilities include kickstarting implementation with new clients, migrating data with minimal errors, and training clients on how to use the platform. From 2019 to 2021, they worked at SelfDrvn Enterprise in various roles. As a Customer Success Marketing Executive, they managed B2B clients and provided level 1 technical support. As a Management Associate, they developed platform user guides and localized the platform in Malay. As a Sales Executive, they ensured smooth sales data migration and assisted Zoho users during the onboarding process. Lastly, as a Sales and Marketing Intern, they designed user journeys, assisted in the sales cycle, and prepared manuals for the onboarding experience.
Syakirah Jalil completed a Bachelor of Business Administration - BBA in International Business from Universiti Kuala Lumpur between 2016 and 2019. In 2021, they obtained two certifications from LinkedIn: Strategic Thinking and Design Thinking: Customer Experience.