Joseph Winfield

Joseph Winfield is an experienced workforce planning professional with a strong background in managing contact centers across various industries. Currently serving as Workforce Planning Manager at Brisbane Racing Club since March 2023, Joseph has previously held positions including Senior Workforce Planner at Goodstart Early Learning, where responsibilities encompassed resource management for a 50 FTE contact center, and implementing performance reporting systems. Other notable roles include Real Time Analyst at Nexus Vehicle Rental, Workforce Planner at RACQ, and Customer Service Team Leader at Transurban. Joseph's expertise includes advanced Excel and SQL skills, real-time performance management, and developing staffing strategies to meet demand. Joseph holds a Bachelor of Arts in History from Massey University.